Batein

Here I joined as L2 Engineer but was later promoted to Technical Lead. I initially joined an in-house project of Fujitsu which was already on O365 but I also assisted Fujitsu with migrating users to cloud as part of new onboardings. 

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I led a team of 10 members who would provide 24x7 assistance to Fujitsu. Below were my duties:

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1. Technical:

    Assist users with issues related to Exchange Online and mail-flow.

    Onboarding and Offboarding of users and creation of Shared mailboxes.

    Manage Public Folders and it's mailboxes.

    Fujitsu's infrastructure was hybrid as they had multiple exchange servers configured.

    Monitor the message center and service health and pro-actively inform our customers of possible new features and outages.

    Provide assistance on SharePoint and Teams as well. We helped them make changes to their SPO & Teams configurations based on requirements.

    Create basic scripts to automate manual tasks such as configuration of mailboxes based on custom attributes.

    Monitor SCOM servers and regularly check server alerts and take necessary actions.

   

2. Project Management:

    Work on Project Purchase Orders.

    Create Service Operating Procedures (SOP) documents.

    Create Scope of Work (SOW) documents.

    Fetch daily and weekly report and present to the customers.

    Propose new features to be deployed in the environment and also host a bridge in case of MIs.    

    Handle cases via Service Now platform and fetch weekly and monthly reports.